Wednesday, April 29, 2009

AMATEUR RADIO??? SWL??







AMATEUR RADIO???  SWL ??

Malaysia was first exposed to ham radio in 1924. Back then Malaysia was known as Malaya, parts of which were under the British colonial rules. The British expatriates who worked in Malaya then brought ham radio, also known as Amateur Radio, to this side of the world.

Since then we have more than 7,000 licensed hams (or Radio Amateurs) in Malaysia. Back then, one first became a Short Wave Listener (SWL) before becoming a real ham. In those days ham radio activities in Malaysia were very rare. I still remember in 1978 when I was a SWL, there were less than 250 ham radio operators in Malaysia. At that time there were only Class A licence holders. The regulations then were very strict. You were not allowed to operate a transceiver at your home or car even though you already passed your Radio Amateur Examination (RAE). .You must pass your CW (Morse Code) test before you could apply for ham radio license from Jabatan Telekom. At that time you could hardly see 2 meter Yagi or HF Yagi on roof tops ……For info also in the early days …to mid 80s no one are allow to work on mobile. For the first years of transmission you cannot go on voice or phone after one year of operational than only you are allow to work on voice otherwise you have to go on morse code.

Things changed in 1997 when the first Class B licence was issued…At that time we still had less than 1,000 licensed hams in Malaysia. In 1997 MCMC took over Jabatan Telekom Between 1998 – 2000 there was no RAE; SWLs were at lost. For two years, there was no new licensed hams.

A group of radio hams in MARTS took the initiative to get things moving, and forwarded a proposal to MCMC regarding this issue. As a result, the first RAE, organized by the MCMC with the help of some veteran hams, was conducted at PWTC in 2001. Today there are about 7,000 licensed hams in Malaysia…..

Society and Clubs…

In the early days we had only MARTS. BARTS, SARTS, In 1997 ASTRA was formed, and in 2002 MARES was born. Today there are more than 10 amateur radio clubs in Malaysia. Among the active one are MARTS, ASTRA and MARES, Recently many radio clubs have mushroomed. Almost every state has radio clubs. This is good as it caters the needs of hams who live far away from KL. Some of the clubs organize activities, participate in exhibition organized by local authorities, and some even have links with the bigger amateur radio organizations based in KL.

Very recently a lot of recreational organizations have also mushroomed thoroughout our country, and some of their members are radio amateurs. These radio amateurs try to integrate amateur radio into activities organized by these recreational organizations. Their intention is good, unfortunately what actually transpired is something else.

Since getting an Apparatus Assignment for Amateur Radio Service (amateur radio license) is quite difficult or troublesome for many members of these organizations, they decided to take the shortcut.

They form a club and apply for Apparatus Assignment for Mobile Radio Service, usually for private use. With the AA and the allocated frequency, their members can now transmit even though they do not have Amateur Radio license. The idea is to give these members experience and training to talk like radio amateurs. On the one hand, the intention to get more people to become a radio amateur.is very good. On the other hand, they are misleading their members that Amateur Radio is only about chatting using two way radios. So even before passing their RAE many thought they have become real hams. As a result of this most of radio hams now days are not knowledgeable.. Only some really work hard for the RAE and learn more after they have passed the RAE. …The rest couldn’t careless as they are now licensed to use amateur radio equipment. I consider these people not true radio amateurs..I wish to say this…during our good old days as SWL we really enjoyed it and until today if they have time, they still listen to “short wave “

Why did GOD give us 2 ears and one mouth?…

We need to use our ears to listen more than to use our mouth to talk. Why? Someone once told me that the more we talk the more mistake we make…Let me share some knowledge with all of you. During SWL days way back in 1979 I built my own half size G5RV antenna by just listening to 2 radio amateurs discussion on how to build the G5RV antenna on 7.040Mhz LSB. Today I still can remember by heart the length of the antenna. We also learned during SWL days how to operate HF rig and how to tune them using manual ATU. During field day, and exhibition we always gave a helping hand where possible. Most of the SWLs always looked forward to participate in events such as field day, JOTA and etc.

That time most of the QSO was on HF…..so our exposure was more towards HF. We were not interested to go on 2 meter. Most of us liked to work DX…..because its more fun and thrill up there.
Also, during SWL days we learned all the tricks……once we got our ticket most of active hams already knew us…because we participated in a lot of event organized by the senior hams. Thanks to those hams who were happy to share their experience and knowledge with us..

We also learned to be patient. Some of the knowledge we learned was not found in any textbook. I remember when I first went on “mobile HF” way back in 1991…
At that time we didn’t have repeater linking every state in the country. When I first installed HF set in my car, I had some problems. When the engine was on the receiption was good. But every time I switched ON my airconditioner, hash and RF noise would over ride all the signals…..I checked and found that the condenser fan which was located near the radiator was not equipped with a  filter….then I bought a 0.001 uF capacitor. This type of capacitor was widely used. At one time it was installed at the distributor. After installing the capacitor at the condenser fan the problem went away. . I enjoyed working HF while travelling long distances. I remember at one time while driving from KL to Penang I used to have QSO with our late Dato Tan 9M2DW in Muar Johor all the way from KL to Penang. I really enjoyed working HF, mobile, at that time….It so happened that in 1992 the propagation was good.

Would you believe that when the condition was good I used to work Europe on 40 meter while mobile?

After I sold my car I bought a new car…this new car really gave me headache you know why.. believe me ….I had an HF set in this car. The moment you start the engine the HF set would pickup a lot of noise…I did not know what to do. I called a few senior hams to ask for advice, they told me to do this and that …I told them everything I had done and that they did not solve the problem. I spend few weeks trying to locate the culprit. After trying so many things…I found out the culprit was the ECU (Engine Control Unit). The ECU was not shielded properly as the casing was made of plastic. You need to put this stuff into a metal casing and ground the casing. So gentleman, we learn so many things during our SWL years. I helped some radio amateurs to put up 3 element Yagi for HF. Its so huge. One element was about 36ft in length. We couldn’t imagine how to put up this kind of antenna but we managed to put it up without using a crane. Again we learned so many things during the good old days from constructing & installation antennae, towers, mast and so on.

A few months ago we put up one tower and HF Yagi antenna at the club house. I wished that time many SWL, 9Ws and new 9Ms would come and see how to put up the tower and the HF Yagi. Unfortunately, only a few turned up. So many missed the boat...It’s not easy to see how hams put up this kind of towers and HF antenna. So next time if you hear someone wanting to put up this kind of thing, don’t miss it …If you become a ham u need to learn some basic things….


1. You must have basic tools
2. Learn to use multimeter to check continuity, voltage..AC and DC
These are basic thing a ham should know
3. Learn how to solder
4. SWR meter– Learn how to use and read SWR
And many more.



I used to tell youngsters if you become a ham you learn so many things…
1. Civil Engineering
2. Mechanical Engineering
3. Electrical Engineering
4. Electronic Engineering

Some of the things which we learn you cannot find in any books..or at any college or university…..and most important of all, most you cannot buy it……

Almost all old time radio amateurs value our licence. We keep it with pride. Many newly licensed radio amateurs today are different. Their callsigns are nothing of value to them. So, many lend their callsigns to unlicensed friends.

Moreover, why do many newly licensed radio amateurs today use non amateur lingo which is made up of words and expression such as Loceng Terbang, Oscar Tango Mike and Kotak Hitam which are not found in the vocabulary list of most radio amateurs ? WHY???

Very very recently there was an interesting article that came out in one of the local newspapers. The article was about a “commercial” radio club that train people to become radio amateurs. The big shots in clubs like this call their club by various names including “Kelab Radio Komersial [Comercial Radio Club]”, “Pre-amateur Club” and so on. I prefer to call clubs like these “Non-Amateur Radio Club.” Because most of these club are only allowed to operate on frequencies outside the ham band, usually in the range of 140 - 143Mhz.

I think the intention of the people behind the publication of the article is good but unfortunately they didn’t think of the impact of the article on amateur radio and radio amateurs. First, the presentation of the article in the newspaper seems to suggest that this club is an Amateur Radio Club. That is misleading because no legally licensed amateur radio operator is allowed to transmit in the 140-143Mhz range. This makes the newspaper a laughing stock to the whole world of amateur radio. Readers who do not know anything about ham radio would get the wrong picture. I don’t think the article did a good job in educating the public about ham radio.

The big shots of the non amateur radio clubs often claim to train people interested in ham radio by allowing them to have their own two way radio equipment and allowing them to operate their radio while driving their cars or while they are at their home. It is illegal for unlicensed amateur radio operators to operate two way radios. But club like these make it legal. Clubs like these give the impression that ham radio is about buying a two way radio and transmitting on air. The proponents of these clubs are actually making a big mistake. The rules and regulations are there to make radio amateurs a disciplined lot, but most non-amateur radio clubs seem to tell people to break rules.

I have received reports from some hams friends that these so-called “pre-radio amateurs” in their terms saying some of them use linear amps. Some using 100watts and 200watts jamming stations they don’t like. This is unhealthy, and contrary to the amateur radio spirit. This never happened before. Yet it is now happening in Malaysia, and spreading like a wild fire.

In 1997, the Malaysian government legalised CB radios. Why can’t these group of people move themselves to CB, and learn the technique there..and later upgrade themselves to amateur radio. Unfortunately that doesn’t happen. Instead, they insist on using VHF two way radios including amateur radio equipment. Their membership drive blur the disctinction between real ham and non ham. As a results, many newly licensed hams join these non-amateur radio clubs. This is like going back to kindergarten once you have finished primary school.

Moreover, some of the graduates of the non amateur radio clubs try to be gurus once they have become licensed ham. They try to lead a new school of thought in ham radio. Unfortunately they don’t have enough experience and knowledge. So what they are doing causes irreparable damage to the image of legally licensed radio amateurs, and tarnish the image of the country, without them being aware of it. In the early days and in the 90s radio amateurs were well respected by many people because of their skills, knowledge and contribution to the society. Today radio amateurs are perceived by many as “TONTO” as a result.

Why? Nowadays in oder for any people to come on air they dont need to sit for the Radio Amateur Examination. They go short cut. They can arrange to meet a representative of the non-amateur radio clubs at a coffee shop, or a stall under a tree, pay RM50, and get their callsign. With that callsign they can carry amateur radio equipment and talk like they are legally licensed ham. This is wrong. The Apparatus Assignment (AA) given to their club/s do/es not allow them to use amateur radio equipment. The Apparatus Assignment given to their club/s only allows them to operate in the Land/Mobile Radio Service along with radio taxi operators. That AA does not allow them to operate in Amateur Radio Service. There is no rules/regulations that require them to use amateur radio lingo/slang and Q-codes in the Land/Mobile Radio Service. Otherwise those radio-taxi drivers would have long been using Q-Codes.

Furthermore, they are supposed to use Land Mobile Radios and be bound by Land Mobile Radio Specification as set out in the Technical Specification of the CMA 1998. By using Amateur Radio Equipment they are actually using radios that are not type-approved for Land/Mobile Radio Service, and they may. have violated CMA 1998 which could cause them a hefty fine. Unfortunately many of these “pemegang AA Kelab Komersial” believe they are legal radio operators and need not worry about being checked by authorities. Perhaps MCMC is not yet aware of this, or just waiting to press the button.

Many big shots of these non-amateur radio clubs claim they train and watch their members. I wonder what kind of training they give their members. I have received reports that many members of these clubs have to fight for air time because they have too few frequencies to use. In the fights, some use linear amps to jam the transmission of their adversaries. Consequently, many resort to being pirates, using frequencies not allocated to them or their club. Even while being ‘pirates’ they call themselves “ham,” their activities as “ham radio” and they use ham lingo Again this tarnishes the good names of legally licensed ham. This is not what amateur radio is all about. Legally licensed radio amateurs do not use frequencies outside the bands allocated for Amateur Radio Service. Legally licensed ham do not cause disruption to other radio services. Illegal and unauthorised hams do.

Ham friends in neibouring countries have often told me they are shocked when they hear these “pre-amateur hams” talking outside the ham band. Most think that our hams here are allowed to work outside the ham bands. Some have even accused our government to have contravened the band plan allocated for Region 3 by the International Telecommunication Union.

Oh my god this is a real disaster, and it is happening in this century. We have good and talented people who mess the whole thing up and make people confuse. I feel very frustrated that this thing is happening in Malaysia and nothing is being done about it.

I wonder how many SWLs today have shortwave receivers, and monitor shortwave broadcasts. Back then, this is what most SWL do, and that’s why they are called Short Wave Listener.

To all legally licensed radio amateurs, please wake up and do something.

Amateur radio clubs/organizations have to come forward to discuss this issue. This is not the job of MCMC alone. All representatives of amateur radio clubs/societies have to sit down together and draw some guidelines and do something to protect the interest of all legally licensed hams. We can no longer talk about this problem at coffee shops or discuss it in small groups. We need to get together as one head. We need people to give ideas to improve things.


THE FUTURE OF Amateur Radio in this country is in your hands.

My advice is get very close with the old timers which you can trust. Go and see them, visit them, learn from them and gain some knowledge from them…..Dont listen to amateur who talks about negative things about amateurs.
You have to see them to discover the true story behind ,only then, you can judge them.

73

Tuesday, April 28, 2009

EMAILS & SMS



Sometimes your good friends may drop you an emails or sms. Most of us will be happy to read what ever stated in the mails or sms.The idea of them sending mails or sms is just to say hallo or they think or care about you. Normally he or she who ever received such mails/sms should be very happy some info might not be his or her interest but sometimes the person who send the emails/sms need acknowledgment…..
Now a days some peoples might think that all the mails are rubbish…..Maybe some of them are too busy they don’t have time even to answer them by typing 2 or 4 letters just to key in Thank You or TQ is that difficult to do?
Maybe some of them might think ahhh I cant be bothered…..i will delete all this emails/sms…..who cares man….. this country belongs to me…this pc belongs to me I pay all the bills…So What?????

Please don’t take this wrong…..
Why don’t today we change our habit if someone you know sending mails or sms why don’t we answer them using a simple words. TQ, Noted, Tnks, that’s all you need to do….. is it difficult to type 2 to 4 letters ?
Maybe in today’s life we intend to forget this magic word “courtesy”
In todays life we have to respect everyone no matter who they are.

Wednesday, November 12, 2008

MUSLIHAT DISEBALIK ARRD08 DI PORT DICKSON

MUSLIHAT DI SEBALIK ARRD 08
13 ~14 Disember 2008 - Port Dickson

Oleh kerana baru-baru ini terdengar desas desus mengenai acara Amateur Radio Reunion Day 08 (ARRD 2008) akan diadakan di Port Dickson penulis rasa perlu mendapatkan penjelasan lanjut apa itu ARRD 08. Penulis mengambil peluang berkunjung ke Port Dickson pada minggu lepas. Semasa berada di Port Dickson penulis sempat bertemu dengan 9M2PD (Harichandra) dan 9W2PD (Rabin) kebetulan 9M2PD adalah pengerusi ARRD 08. Semasa sampai di rumah beliau di Port Dickson penulis begitu kagum melihat tower di perkarangan rumah beliau diatas tower tersebut terdapat 4 element HF Yagi reflector nya agak panjang mengikut 9M2PD panjang element berkenaan ialah 26 kaki. Terdapat juga 2 stack 2 meter yagi dan lain-lain lagi.

Semasa sesi perbualan dengan 9M2PD dan 9W2PD penulis bertanyakan apakah tujuan diadakan ARRD 08 ini. Beliau lalu menyatakan....semasa ditahun 70han...80han dan pertengahan tahun 90han waktu itu katanya hanya ada lesen kelas A sahaja di Malaysia. Pada ketika itu hanya ada satu persatuan sahaja....dan ketika itu apabila ada AGM (Masyuarat Agung) ...biasanya AGM di adakan di Kuala Lumpur. Tiap-tiap tahun di adakan AGM dan ramai dari Ham Radio pada ketika menunggu saat AGM kerana inilah masanya mereka dapat bertemu rakan-rakan ham dari seluruh negara. Ham dari Utara tanah air...pantai timur ...selatan ...Sabah...Sarawak akan datang ke KL...menurut kata beliau lagi bukan saje ham dari negara kita saje yang hadir....Ham dari negara jiran saperti Thailand dan Juga Singapura juga turut hadir dalam AGM

Tapi itu semua sudah menjadi sejarah....ianya tidak lagi ujud sejak dari tahun 2000. Orang-orang lama atau veteran masing-masing membawa haluan masing-masing. Ada diantaranya sudahpun pergi meninggalkan kita buat selama-lamanya saperti 9M2GL...9M2DS..9M2BS...9M2GV...9M2PN...9M2DW..9M2AV...9M2DD...9M2AA..9M2JL...9M2BG...9M2CK..9M2MX dll. Menurut 9M2PD lagi beliau amat rindu dengan rakan-rakan lama yang biasanya beliau akan ketemu apabila ada AGM pada tahun-tahun 70han..80han dan juga 90 han yang lalu...atas dasar rasa sifat bertanggung jawab beliau kemudian dapat satu idea apa kata kalau kita semua dapat duduk kembali di bawah satu bumbung....lupakan soal politik....kita cerita kita adalah Ham Radio hobi yang disanjung tinggi pada suatu ketika dulu......Tak perlu kita cerita saya dari persatuan itu dan ini.....Disini kita cerita tentang Hobi kita iaitu Radio Amatur atau Ham Radio. Menurut beliau lagi beliau lalu mengumpulkan beberapa org 9Ws yang terdiri dari berbagai persatuan....dan menamakan mereka dengan panggilan ”Amateur Radio Reunion Day 2008” Organizing Committee” Tujuan ARRD 08 ini di buat adalah untuk mengumpul seluruh radio amatur dari tanah air tak kira mereka ini datang dari persatuan atau kelab mana. 9Ws, 9Ms dan juga rakan-rakan dari luar negara juga di jemput hadir.
Menurut kata 9M2PD lagi kebetulan mengikut sejarah ham radio di negara kita bermula pada tahun 1928 jadi kalau di congak 1928 ~ 2008 ia akan menjadi 80 dan dalam masa yang sama kita meraikan 80 tahun ativiti ham radio dinegara kita.....


MINI HAMFEST DAN PENDIDIKAN

Beberapa program akan disediakan dalam ARRD 08 ini antaranya ialah Mini Ham Fest ..pada petangnya pula diadakan sesi berbentuk pendidikan/ilmiah dimana pihak ARRD 08 menjemput Prof. Dr. Ahmad Faizal (9M2DX) salah seorang Prof. yang berkhidmat di Universiti Tun Hussin Oon. Beliau bergiat aktif dalam radio amatur pada suatu ketika dahulu. Beliau banyak membuat kajian mengenai Sains Angkasa dan atmosfeara dan propagasi dan lain-lain lagi beliau telah banyak kali diundang dalam majlis-majlis dialog dan seminar di dalam negara dan luar negara dalam memberi ceramah berkaitan dengan atmosfera , propagasi dan RF. Beliau juga adalah seorang jurutera profesional dan telah menyumbangkan beberapa artikal ilmiah kepada IEEE (Institute Of Electrical and Electronics Engineers) satu badan Profesional yang berpusat di United Kindom beliau juga adalah seorang ahli di dalam IEM (Institut Of Engineers Malaysia atau Institut Jurutera Malaysia) Untuk pengetahuan tuan-tuan semua beliau adalah seorang yang bertanggung jawab yang telah menyediakan kertas kerja berkaitan Micro Satellite yang pertama di Malaysia iaitu ”TIONGSAT” pada suatu ketika dahulu. Ramai dikalangan radio amatur hari ini tidak mengenali beliau. Dan inilah masanya untuk kita mengenali lebih dekat lagi siapa itu 9M2DX. Mungkin ada diantara kita pernah mendengar callsign ini tapi tidak pernah menemui beliau atau mungkin ada diantara kita hari ini tidak pernah mendengar callsign 9M2DX....
Pada malamnya pula diadakan sesi jamuan makan dan suai kenal. Inilah masa nya kita dapat bermesra dan dapat berkenal sesama kita 9Ms...9Ws dan SWL dapat bertukar-tukar pendapat. 9Ws pula dapat mengenali dengan lebih rapat lagi dengan orang-orang veteran 9Ms. Penulis difahamkan ada Ham yang datang dari German , Jepun dan juga dari Singapura yang akan turut serta dalam acara ini. Penulis mengucapkan syabas kepada pihak penganjur yang telah berusaha mengadakan acara ini bukan nya mudah untuk menjemput ham dari German, Jepun dan juga Singapura. Usaha mereka kearah memartabatkan acara ini perlu disanjung tinggi kita patut membantu dan menyokong hasrat mereka ini.

Pada malam nya juga diadakan sessi Dxpedition station-station HF dan juga Satellite
Disediakan oleh pihak penganjur disini anda boleh lihat sendiri dan belajar sedikit sebanyak berkaitan HF, Satellite dan digital.

Penutup
Saya berpendapat inilah masa nya kita semua patut merebut peluang yang ada untuk kita sama-sama menyertai ARRD 08 ini. Penulis rasa inilah masa nya kita patut buangkan apa-apa yang nagatif didalam sanubari kita. Pernah satu ketika ada seorang 9Ws berkata pada penulis kita semua amat rugi kerana tidak dapat berkenal rapat dengan Aruah Hj Idris 9M2GL kerana ilmu dan pengalaman yang ada padanya tidak boleh kita dapati dari gedung-gedung ilmu dinegara kita. Memang benar kata-kata rakan kita ini aruah Haji Idris banyak mempunyai ilmu berkaitan Antenna, Transmitter, CW, RF dll dan comitmentnya dalam mengajar penuntut-penuntut yang ingin mengmbil ujian RAE dan CW amatlah baik mutunya. Penulis boleh katakan disini tidak ada seorangpun sehingga kini yang commited saperti beliau pengalaman nya dalam bidang radio amatur selama lebih berpuluh tahun di bidang Radio Amatur dan diberikan kepada penuntut-penuntutnya amatlah berharga. Semoga roh nya dicucuri rahmat berkat ilmu yang diajarkan oleh beliau.
Marilah kita sama-sama bersatu sebagai ”Radio Amatur” dan sama-sama kita menafaatkan masa yang ada ketika ini. Bukan nya mudah untuk kita bertemu dengan orang-orang lama atau dengan Prof. Dr Ahmad Faizal. Lebih-lebih lagi ilmu yang akan disampaikan oleh Prof. Dr. Ahmad Faizal tidak boleh dinilai dengan wang ringgit. Semoga acara ini berjaya dan terima kasih kepada anggota kumpulan ARRD 08 yang berusaha dan berkerja keras bagi menjayakan acara yang julung-julung kali diadakan ini. Marilah kita sama-sama turun ke Port Dickson meraikan 80 tahun Aktiviti Radio Amatur di Malaysia...

Saturday, September 27, 2008

SCIENTISTS WARN OF CELLPHONE CANCER RISK

This article was taken from The Star 27th Sep 2008
The potential link between mobile telephones and brain cancer could be similar to the link between lung cancer and smoking - something tobacco companies took 50 years to recodnise.....
However society "must not repeat the situation we had with the relationship between smoking and lung cancer where we waited until every 'i' was dotted ant 't' was crossed before warnings were issued. "said David Carpenter directer of the Institute Of Health and Environment at the University of Albany, in testimony before a subcommittee of the US house of Representative Committee on Oversight and reform...............
Ronald Herberman director of the Unversity of Pittsburgh Cancer Institute - one of the top US cancer research centres said that most studies "Claiming that there is no link between cellphones and brain tumours are outdated, had methodological concerns and did not include sufficient numbers of long-term cell phone user" Many studies denying a link defined regular cellphone use as "once a week" he said.
A brain tumour can take dozens of years to devolop, the scientists said....
In addition, a paper published this month by the Royal Society in London found that adolescents who start using cellphones before the age of 20 were five times more likely to develop brain cancer at the age of 29 than those who did'nt use a cell phone.
"Every child is using cellphones all of the time, and there are three billion cellphones users in the world." said Herberman. -AFP

SCIENTIST WARN OF CELLPHONE CANCER RISK

Read Star today....27 Sep 08


The potential link between mobile telephones and brain cancer be similar to the link between lung cancer and smoking - something tobacco companies took 50 yearsto recognise......


Scientist are currently split on the level of danger the biological effects of the magnetic field emitted by celu

Friday, September 19, 2008

SURVIVING A DISASTER

There are steps you can take to help increase your chances of survival when disaster strikes.

Be prepared...If you live in an area where the most desastrous thing that can happen involves being stuck in a traffic jam or spilling coffee on your shirt, there's really no reason to pack a disaster evacaution kit, However, if Murphy's Law is to be believed, disasters are comming, like it or not you better be prepared....

To be continue.....

Thursday, September 18, 2008

BAGAIMANA MEMBUAT ADUAN DAN MENDAPAT JAWAPAN YANG ANDA KEHENDAKI

Kita adalah pengguna kita harus tahu serba sedikit mengenai hak kita sebagai pengguna. Apabila pengguna menghadapi masalah contohnya membeli barangan letrik yang rosak...kerosakan jalan, lampu isyarat, perkhidmatan tidak baik dll.


Hari ini rata-rata ramai pengguna tidak tahu bagaimana membuat aduan. Kebanyakan dari kita hari ini mengadu di tempat yang salah. Ada yang membuat rungutan di yahoo group ada yang cadang ini dan itu ada pula yang tidak puas hati berbincang sesama sendiri. Adakah dengan cara ini akan menyelsaikan masalah?


Sebagai satu contoh.....Hari Raya akan menjelang tidak lama lagi. Perkara ini selalu kedengaran dimana bila saje kita balik dari bercuti di hari-hari perayaan kita akan lihat sampah-sampah bersepah diatas jalan raya ditaman-taman perumahan. Sisuami akan komplain pada si-isteri apalah Majlis Daerah buat...sampah tak dipungut...dan bertabur disana sini...dia orang ini buat kerja apa? Duit kita dia orang pungut....tapi tengok lah balik dari beraya kat taman kita ni bersepah sampah diatas jalan raya. Tiap kali si-suami akan complian pada isterinya sambil membawa kereta ketempat kerja. Persoalan disini adakah dengan mengadu perkara ini pada si-isteri akan menyelsaikan masalah.......silap haribulan suami isteri akan bergaduh........


Apa yang sepatutnya si suami buat ialah mengadu perkara tersebut ke pihak berkuasa tempatan. Melalui telefon atau terus ke pejabat pihak berkuasa tempatan. Ini cara yang terbaik iaitu kita membuat aduan ditempat yang betul.Belajar dari kesilapan.

Kes Pertama
1. Saya pernah tinggal di Flat Keramat Jaya bersama dengan abang saudara pada tahun 1987 pada ketika itu tidak ada telefon di kediaman kita. Yang ada hanya 4 pondok telefon awam sahaja di kawasan Flat berkenaan. Yang peliknya "Trunking" sudah terpasang dirumah flat berkenaan akan tetapi tiada pendawaian telefon dibuat mengikut kata abang saudara saya dia mengatakan trunking tersebut sudah lama dipasang. Apa yang saya buat suatu hari saya menghantar sepucuk surat kepada Persatuan Pengguna Pulau Pinang meminta pertolongan mereka. Alhamdulilah selang se minggu saya menerima sepucuk surat dari CAP (Consumer Association Of Penang) mereka mengadu perkara ini kepada Syarikat Telekom Malaysia... Selang beberapa minggu kemudian pihak telekom mengutus surat kepada saya. Tiga bulan selepas itu pihak Syarikat Telekom membuat pendawaian dan pemasangan telefon kerumah-rumah kediaman berkenaan......


Kes Kedua

2. Melalui pengalaman pengarang pernah membuat aduan dengan pihak berkuasa tempatan. Perkara ini berlaku disekitar tahun 1995. Pada suatu hari didapati "Monson Drain" dibelakang rumah pengarang tersumbat dan air tidak dapat mengalir dengan baik apabila hujan lebat airnya hampir melimpah keluar...kedalaman air dalam "Monson Drain" ini ialah 15 kaki......oleh yang demikian atas sikap keperihatinan pengarang dikuatiri banjir atau takut anak-anak jiran jatuh kedalam "Monson Drain" berkenaan. 


Semasa hujan lebat penulis merakamkan beberapa gambar dimana ketika itu air longkang berkenaan hampir melimpah. Penulis kemudian membuat surat aduan dilampirkan bersama gambar-gambar yang diambil dan terus di hantar ke pihak berkuasa tempatan. Selama 7 bulan tiada apa-apa tindakan di ambil salepas itu penulis menghantar salinan surat aduan yang pertama tadi ke Setiausaha Kerajaan Negeri. Untuk pengetahuan pembaca dalam masa seminggu surat tersebut dihantar ke pejabat setiausaha kerajaan negeri barulah ada tindakan...dimana pihak berkuasa menghantar kontraktor untuk membersihkan "Monson Drain" yang tersumbat itu. Maka selesailah masalah yang kami hadapi.


Selang 4 tahun kemudian perkara yang sama berlaku "Monson Drain" berkenaan sekali lagi menghadapi masaalah...kejadian yang sama berulang kembali. Kali ini saya tidak membuat apa-apa aduan ini kerana saya telah melakukan perkara tersebut dimasa yang lalu kali ini saya berharap agar ianya dilakukan oleh jiran-jiran yang lain. 

Namun tiada siapa yang buat aduan pada suatu hari saya masih ingat lagi di hari Sabtu hujan turun dengan lebat sekali dan apa yang terjadi ialah air "Monson Drain" berkenaan melimpah keluar dan menyebabkan banjir !!!! Hah puas hati saya.....biar semua orang kena.....sebab masing-masing mengharapkan seseorang yang buat aduan tapi tak seorang pun membuat aduan.....macam cerita saya tadi lah masing2 komplain tak kena tempat......Tapi nasib baik tak seteruk mana, banjir berkenaan hanya masuk kedalam rumah saya setinggi 2 inchi...tapi nasib baik hujan reda...kalau hujan turun lagi mungkin banjir berkenaan akan naik berapa kaki saya tak tahu.

Pada keesokan hari nya saperti biasa saya mengarang sepucuk surat. Pada hari Isnin pagi-pagi lagi saya sudah berada di kaunter mengadu di Majlis Perbandaran.......kerani yang bertugas dikauter berkenaan menyuruh saya mengisi borang, beliau menghulurkan borang yang dimaksudkan, saya kemudian menyatakan pada beliau "...Saya rasa saya tak perlu mengisi borang ini...lalu saya menghulurkan sekeping surat bersama salinannya sekali yang saya siapkan semalam....lalu saya menyuruh kerani berkenaan Cop kan salinan surat yg saya berikan sebagai bukti surat tersebut diterima oleh Pihak Majlis Perbandaran. Satelah beliau Copkan surat berkenaan. Saya pun terus berlalu dari tempat tersebut. Tuan-tuan hendak tahu Hari Isnin jam 9.00am saya membuat aduan pada Hari Rabu datang sekumpulan pekerja mereka terus membersihkan "Monson Drain" berkenaan.


Persoalan nya mengapa pada kejadian pertama mangambil masa lebih dari 7 bulan untuk melakukannya...dan kenapa pada kejadian kedua hanya mengambil masa 3 Hari? Jawapannya mudah....masa kes pertama cara saya membuat pengaduan saperti berikut...Saya mengarang 3 muka surat kemudian disertakan dengan gambar. Itu sahaja. 

Kes kedua cara saya buat aduan lain sedikit.... saya hanya mengarang satu muka surat tapi kali ini saya buat c.c kepada.....1.Setiausaha Kerajaan Negeri. 2.Badan Pencegah Rasuah 3.Biro Pengaduan Awam.......Itu sahaja. Dalam tempoh 3 hari kes saya selesai......Mudah kan.

Dari pengalaman saya, cara yang terbaik untuk membuat aduan adalah surat aduan perlu dicatitkan perkara berikut
:

1. Tarikh . No Rujukan surat.
2. Penerangan ringkas dan padat mengenai aduan.
3. Surat yang di hantar Perlu ada salinan kepada atau (c.c)Biro Pengaduan Awam/FOMCA / dan Jabatan atau Kementerian yang menyelia sesuatu jabatan. mengikut jenis2 aduan.
4. Perlu disimpan salinan surat aduan.
5. Yang paling baik surat aduan tersebut dihantar dengan tangan dan salinan surat berkeaan di chop oleh Jabatan atau Kementerian dan tarikh penerimaan.

Berikut adalah senarai alamat kementerian atau jabatan yang perlu tuan-tuan ketahui
.

Pengurusi
Suruhanjaya Komunikasi Dan Multimedia Malaysia
Off Persiaran Multimedia
63000 Cyberjaya
Selangor
Tel: 03-8688 8000
Fax: 03-8688 1000
Email:
webmaster@cmc.gov.my


Central Regional Office
Level 17, Wisma Masalam
1, Jalan Tengku Ampuan Zabedah C9/C
Section 9
40100 Shah Alam
Selangor
Tel: 03-5518 7701
Fax: 03-5518 7710


Northern Regional Office
Unit 3, Level 11 Menara UMNO
128, Jalan Macalister
10400 Penang
Tel:04-227 1657
Fax:04-227 1650


Eastern Regional Office
Level 2, Bangunan Tabung Haji
Jalan Bukit Ubi
25200 Kuantan
Pahang
Tel: 09-512 1100 / 1119
Fax: 09-515 7566



Southern Regional Office
Suite 7A, Level 7
Menara Ansar, Jalan Trus
80000 Johor Bahru
Tel: 07-226 6700
Fax:07-227 8700


Sabah Regional Office
Level 8, Wisma BSN
Jalan Kemajuan, Kamarunsing
88000 Kota Kinabalu
Sabah.
Tel: 088-268 978
Fax: 088-253 205


Sarawak Regional Office
Level 5 (North), Wisma STA
26 Jalan Datuk Abang Abdul Rahim
93400 Kuching, Sarawak
Tel: 082- 331 900
Fax: 082- 331 901



Ketua Setiausaha
Kementerian Tenaga, Air dan Komunikasi
Block E4/5 Parcel E
Pusat Pentadbiran Kerajaan
62668 Putrajaya
Tel: 03-8883 6000
Fax: 03-8889 3712
e-mail :
webmaster@ktak.gov.my



  • Suruhanjaya Tenaga 
    No. 12, Jalan Tun Hussein. 
    Precinct 2,. 62100, Putrajaya.
  • Ketua Pengarah
    Biro Pengaduan Awam
    Jabatan Perdana Menteri
    Aras 6, Block B1, Kompleks JPM
    Pusat Pentadbiran Kerajaan Persekutuan
    62502 Putrajaya


    FOMCA
    NO:10-1 Bangunan SKPPK
    Jalan SS9A/17
    47300 Petaling Jaya
    Selangor


    Consumers Association Of Penang
    10 Jalan Masjid Negeri
    11600 Pulau Pinang



    Penutup
    Saya telah banyak kali membuat aduan kepada pihak2 kerajaan dan banyak perkara yang telah selesai...antara nya ialah:

    Kementerian Tenaga Air Dan Komunikasi
    Kementerian Kesihatan
    Telekom Malaysia Bhd
    Pihak Berkuasa Tempatan dll.



    Janganlah takut untuk membuat aduan kita harus tahu hak kita sebagai seorang pengguna. Dan adulah ke tempat yang betul. Kita harus bertindak kita janganlah membiarkan sahaja orang lain membuat aduan dipihak kita. Sepatutnya kita harus tampil kehadapan dan bertanggung jawab kepada diri kita dan keluarga kita. Yang kedua sekurang-kurang nya kita telah membantu rakan-rakan atau jiran kita yang lain melalui aduan yang kita buat..ada ketika nya dengan aduan yang kita buat dan tindakan yang diambil oleh pihak yang bertanggungjawab membantu menyelamatkan nyawa orang lain. Fikir-fikirkan lah.......